Orders

How do I place an order on Football-Studs.com?

Choose the right football studs for your boot model, preferred stud length or brand, add the product to your cart, enter your delivery details and complete payment using your preferred payment method. After checkout, you will receive an order confirmation by e-mail.

Can I check my order status?

Yes. You can check your order status in the order section of the store. Once your parcel has been dispatched, you can also track the shipment using the carrier’s tracking details.

Do I need an account to place an order?

No, but creating an account makes shopping faster and more convenient. It also gives you access to your order history, saved shopping lists and account settings.

Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, contact us as soon as possible by e-mail. Because orders may be prepared quickly, changes cannot always be guaranteed.

Payments

Which payment methods are available?

Football-Studs.com offers several secure payment options, Apple Pay, Google Pay, PayByLink, Visa, MasterCard, PayPal and vouchers.

Can I pay with PayPal?

Yes. PayPal is available and is especially convenient for international customers.

Are payments on your store secure?

Yes. We use widely trusted payment methods designed for fast and secure online transactions.

Which currency will I pay in?

The available currency depends on your selected country and store settings. The final order value and currency are shown clearly in the cart and at checkout.

Delivery

Do you ship across Europe?

Yes. Football-Studs.com offers delivery across many European countries using local and international delivery partners.

Which delivery companies do you use?

Depending on the destination country, orders are delivered by carriers such as Royal Mail, DPD, DHL, Deutsche Post, PostNL, Colissimo, Chronopost, InPost, GLS, PostNord and other trusted national operators.

How much does delivery cost?

Delivery costs depend on the destination country and the selected shipping method. The exact shipping cost is shown in your cart before you place the order.

Do you offer free delivery?

Yes. Free delivery is available from the order value threshold currently shown in the store.

How long does delivery take?

Delivery time depends on the country, selected shipping method and courier. During checkout, available delivery options are adjusted to your destination.

Returns & Exchanges

Can I return a product?

Yes. You have the right to withdraw from the contract within 30 days without giving any reason.

How long do I have to send the return back?

After informing us about your withdrawal, you must send the goods back no later than 14 days from that date.

Who pays for the return shipping cost?

The direct cost of returning the goods is paid by the customer.

When will I receive my refund?

Refunds are processed without delay and no later than 14 days after we receive your withdrawal notice. We may wait until we receive the returned goods or proof of return shipment, whichever comes first.

How will my refund be issued?

The refund is made using the same payment method used for the original transaction, unless another method has been agreed with you.

Can I exchange a product?

Yes. If you need a different stud size, type or compatible model, contact us and we will help you choose the right replacement option.

Complaints

How can I make a complaint?

If there is a problem with the product, contact us by e-mail and describe the issue clearly. To speed up the process, include your order details, product name and photos if needed.

How long does a complaint take to process?

Complaint handling times may depend on the case, but customer claims should be reviewed within the applicable legal timeframe stated in the store terms and conditions.

What should I include in my complaint message?

Please include your order number, the product name, a short description of the issue and your preferred solution. Photos can also help us assess the case faster.

Football Studs & Compatibility

How do I choose the right football studs for my boots?

The most important factors are the boot brand, boot model, thread type, stud length and playing surface. On Football-Studs.com you can browse football studs by brand, by size and by stud type to find the right match more easily.

Which boot brands are supported?

We offer replacement football studs compatible with many popular football boot brands, including Nike, adidas, Puma, Mizuno, New Balance, Under Armour, Umbro and Diadora.

What types of football studs do you sell?

Our range includes metal football studs, TPU football studs, rubber football studs, football stud keys / wrenches and threaded inserts for football studs.

How do I choose the correct stud length?

Stud length should match both the boot model and the pitch conditions. Shorter studs are generally better for firmer natural ground, while longer studs are usually preferred for softer and wetter natural grass pitches.

Do you also sell football stud keys and accessories?

Yes. We also offer football stud keys / wrenches and threaded inserts to help with replacement, maintenance and a secure fit.

Contact

How can I contact customer service?

The fastest way to contact us is by e-mail.

What is your customer service e-mail address?

You can contact us at: info@football-studs.com

Where is Football-Studs.com based?

Our address is: Górka Wieruszowska 7f, 98-400 Wieruszów, Poland.